Shipping policy

Shipping Policy

Thanks for shopping with Parfum & Co. Here's everything you need to know about how we get your order to you.

Order Processing

We process and pack orders within 1 to 2 business days. Orders placed on weekends or holidays are handled the next business day. You'll get a confirmation email with tracking as soon as your order ships.

Where We Ship

We ship to the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, the Dominican Republic and the British Virgin Islands. If your country isn't listed at checkout, we can't ship there yet.

United States Shipping

  • Standard Ground: $6.95, usually 3 to 5 business days after it ships
  • Expedited Ground: $15.00
  • Free Standard Shipping on orders of $100 or more

Because fragrances are classified as flammable goods, domestic orders travel by ground transportation. This is standard for the industry.

International Shipping

  • Standard International: $24.95, usually 7 to 14 business days after it ships
  • Expedited International: $49.95, usually 3 to 6 business days after it ships

You choose your shipping speed at checkout. International delivery times are estimates and can be longer if your package is held at customs.

Duties and taxes: International orders may be charged import duties, taxes or customs fees by the destination country. These are not included in our prices or shipping rates and are the responsibility of the customer. If a package is refused because these charges weren't paid, return shipping costs will be deducted from any refund.

Free In-Store Pickup

Local to Tampa? Choose Pickup in store at checkout and collect your order for free at Parfum & Co., 8633 N 56th St, Suite 7, Temple Terrace, FL 33617. We'll email you as soon as your order is ready for pickup. Please bring your order confirmation.

Signature on Higher-Value Orders

For orders over $100, we may require a signature on delivery to protect both you and us against lost or stolen packages. Please make sure someone is available to receive the package, or it may be held at your local post office for pickup.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24 to 48 hours for tracking to update after you receive it.

Delivery Issues

Delivery times are estimates and aren't guaranteed, as we can't control carrier or customs delays. If your tracking shows delivered but you haven't received your package, please contact us within 7 days so we can help.

Wrong or Incomplete Addresses

Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address provided by the customer. If a package is returned to us due to a wrong address, you'll be responsible for reshipping costs.

Risk of Loss

Once we hand your order to the carrier, responsibility for the package transfers to you. We'll always help you track down a lost package, but we're not liable for items lost or stolen after delivery is confirmed.

Questions?

Reach us anytime at Info@parfumco.shop or 813-401-8888.