Refund policy
Return & Refund Policy
We want you to love what you ordered. Because fragrance is a personal and hygiene-sensitive product, please read our return terms carefully before purchasing.
Opened or Used Items Are Final Sale
For health and hygiene reasons, any fragrance that has been opened, sprayed, tested, or used cannot be returned or refunded. This is standard across the fragrance industry and applies to all opened products with no exceptions. The protective seal and packaging are there to assure you the product is authentic and untouched.
Returns on Unopened Items
If you change your mind, you may return an item within 14 days of delivery, provided it is:
- Unopened, unused, and still in its original sealed packaging
- In the same condition you received it, with any cellophane or shrink wrap intact
Returns that arrive opened, used, or damaged will not be accepted and will be returned to you.
How to Start a Return
Email us at info@parfumco.shop with your order number and the item you'd like to return. We'll confirm whether it qualifies and send return instructions. Please don't ship anything back before contacting us.
Return Shipping
Customers are responsible for return shipping costs on unopened returns. We recommend using a trackable service, as we can't process a refund for a return we don't receive.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 3 days of delivery at info@parfumco.shop with photos of the item and packaging. We'll make it right with a replacement or full refund at no cost to you.
Questions?
Reach us anytime at info@parfumco.shop or 813-401-8888.